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Tender Details
- Country: Czech Republic
- Summary: Providing User Support Services for Selected Agenda Information Systems of the Ministry of the Environment
- CZT Ref No: 81031057
- Deadline: 11 Apr 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 189016-2023
- Purchaser's Detail :
- Description :
- The subject of the public contract is the provision of telephone support services in the form of a passive call center and written support services in the form of a ticketing tool for answering user questions. This is technical provision in the form of a service as well as personnel provision for the provision of 1st level support.
PThe purpose of the public procurement (in accordance with the complete ZD annexes) is:
A.Initial implementation of telephone and written support services
B.Technical security of the telephone support solution in the form of a service
C.Technical security of the written support solution in the form of a service
D.Service staffing telephoneand written support at the first level of support in the scope of a maximum of 12 registered operators
E.Control access to the environment of the provided services for the Client
F.Management reports and evaluation of the operation of the provided services
G.Modifications of services in the maximum range of 20 MD.
Terms of performance and the range providedservices are defined in individual ZD attachments.
Doc Title: Call center
Contract Type: Services - Documents :
Purchaser : CZECH ENVIRONMENTAL INFORMATION AGENCY
Address : Moskevska 1523/63
Town : Prague
NUTS-Code : CZ01 - Prague
Postal Code : 10100
Contact Point : Mgr. Ing. Michael Schulz
Email :michael.sulc@cenia.cz
URL :http://www.cenia.cz/
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